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Assistant Manager (Eastern South Dakota)

 

Assistant Manager

SUMMARY

Supervise/perform the restoration of carpets and upholstery that have been damaged by water, smoke, fire, debris or other causes.  Supervise/perform other specialty services as required, such as mold remediation, fire damage, and water damage projects.  Supervise/perform restoration services that equal or exceed company and customer quality standards.  Perform marketing tasks to add value to clients with additional services and develop additional business as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  1. Drive a company vehicle to locations designated by customers.  Load and unload equipment and supplies form the vehicle to the work site.  Clear the work site by moving furniture and equipment and restore the work site to the “pre-loss condition” when the job is complete.
  2. Supervise/perform restoration that involves specialized cleaning of carpets, hard floors, and upholstery. Clean, dry and deodorize floors ceiling and drywall.  Access all areas and surfaces that need to be cleaned, dried and deodorized. Perform routine cleaning duties for commercial and residential clients. Perform all work to meet or exceed applicable federal, state and local regulations and company and customer quality standards.
  3. Supervise/perform regular cleaning services of carpets, upholstery on an as needed basis.
  4. Establish and maintain a service schedule of restoration/janitorial staff to ensure all service is delivered to meet customer requirements.
  5. Follow all Environmental Protection Agency and other applicable federal, state and local regulations for disposal of waste water and chemicals.
  6. Comply with all verbal and written safety practices including the use and maintenance of personal protective equipment.  Read and comprehend all applicable SDSs for chemicals that require special handling and use of Personal Protective Equipment.
  7. Maintain all assigned vehicles and equipment to company standards.
  8. Solicit current customers for leads to develop leads for new customers.
  9. Develop new business by calling on individuals and businesses in response to leads generated from referrals from customers and others.
  10. Perform other duties as required.  These duties may include job functions that are outside the scope of normal job duties.
  11. Prepare written estimates, invoices, and other proposals to clients and insurance industry.
  12. Use company vehicle to assist other offices on losses, may include traveling out of town.

 

SUPERVISORY RESPONSIBILITIES

Directly supervise 1 to 20 employees in the Restoration and Janitorial Department.  Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Assist General Manager is developing, maintaining, amending policies, standard operating procedures, and training guidelines. 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to adapt to changing environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER QUALIFICATIONS

Must be computer literate and be able to use spreadsheets and word processors from standard software packages. Proficient in Xactimate a plus.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED), five or more years related experience and/or training; or equivalent combination of education and experience.  

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures.  Ability to write routine reports and correspondence.  Ability to present information in one-on-one, as well as speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to compute rate, ratio and to draw and interpret bar graphs.  Ability to apply concepts of basic algebra and geometry.  Must be knowledgeable in financial statements.

 

REASONING ABILITY

Ability to apply commonsense understanding to carry out detailed written or oral instructions.  Ability to deal with problems involving variables in standardized situations. Problem solving skills and ability to adapt to daily changing situations.

 

CERTIFICATES, LICENSES, REGISTRATIONS

Must have and maintain a valid vehicle operator’s license appropriate to the equipment operated.  Must be willing to obtain the following certifications:  WRT, ASD, FSRT, RRP Rule and OCT. Must be able to pass a background check.

PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools, or controls; and talk or hear.  The employee must occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions and toxic or caustic chemicals.